We’ve all been there: A potential client reaches out with questions about your doggie daycare and dog-boarding facilities:

"What's included with boarding fees? Is daycare included?"
"What vaccines are required?"
"What veterinarian do you recommend?"
"How do I make a reservation?"
"Why is doggie daycare so important?"

Enter: your welcome packet!

Think of a welcome packet as your trusty sidekick in guiding your clients through EVERYTHING they need to know to become part of your regular daycare family.

We’re big on helping petpreneurs like you make paws-itive first impressions and deliver wonderful client experiences. This is especially important for businesses that involve the care and protection of clients' furry family members.

A welcome packet is your way to:

• Professionally welcome your new client

• Set proper boundaries in your process and boarding requirements

• Outline your process, so they know EXACTLY what to do

• Avoid unnecessary questions, concerns, and complaints

• Save even more time as you streamline your process and deliver an exceptional client experience.

What's Included

• Written AND video Canva tutorials walking you through how to make customizations to your template

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• ​Access to the Canva template, which includes 40 pages you can mix-and-match, customize, add to or delete

Mix-And-Match Pages

A place for you to make sure your new clients know how to use your booking software when creating accounts, making booking requests or contacting you. Include links to your blog posts or direct tutorial pages from your booking software website.

Canva Video And PDF Tutorial Walkthrough

We don't leave you with a Canva document that you don't know how to use! Follow the video and/or PDF tutorials that walk you through how to customize the welcome packet to your pet biz.

FAQs

Don’t miss out on this key onboarding tool