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Welcome Packet Template for Dog Walkers & Pet Sitters


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What happens when your potential client decides to hire you for dog walking or pet sitting services?

We’ve all been there: A potential client reaches out about your dog walking or pet sitting services, and you go back-and-forth answering questions like:

"How many keys do you need?"
"How do I make a booking request on the app?"
"What veterinarian do you recommend?"
"What's your cancellation policy?"
"What do I do before my reservation?"

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Enter: your welcome packet!

Think of a Welcome Packet as your trusty sidekick in guiding your clients through EVERYTHING they need to know to become a part of your pet care family.

We’re big on helping petpreneurs like you make paws-itive first impressions and deliver wonderful client experiences. This is especially important for businesses that involve the care and protection of clients' furry family members.

A welcome packet is your way to:

  • Professionally welcome your new client

  • Set proper boundaries in your process

  • Outline your process, so they know EXACTLY what to do

  • Avoid unnecessary questions, concerns, and complaints

  • Save even more time as you streamline your process and deliver an exceptional client experience.

What's Included

  • Written AND video Canva tutorials walking you through how to make customizations to your template

  • ​Access to the Canva template, which includes 40 pages you can mix-and-match, customize, add to, or delete

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Mix-And-Match Pages

Cover Page - 3 options
Welcome Page - 3 options 
Welcome Video - 1 option
Table of Contents - 3 options 
About Us - 3 options
Meet The Team - 2 options
Services - 3 options
The Process - 3 options
How We Communicate -
3 options

Overview of Software - 1 option
Things You Should Know - 3 options
Pre-Reservation Checklist - 2 options 
Businesses We Recommend - 3 options
FAQ - 2 options
Stay Connected - 2 options
Offers/Discounts - 3 options
Thank You -
2 options

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Booking Software Page

A place for you to make sure your new clients know how to use your booking software when creating accounts, making booking requests or contacting you. Include links to your blog posts or direct tutorial pages from your booking software website.

Canva Video & PDF Tutorial Walkthrough

We don't leave you with a Canva document you don't know how to use! Follow the video and/or PDF tutorials that walk you through how to customize the welcome packet to your pet biz.

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Frequently Asked Questions

Don’t miss out on this key onboarding tool!

These welcome packet templates are for your business only. Do not sell, share, reproduce, or distribute this document (even after you edit them) without express written permission.

Due to the immediate and digital nature of access to Templates and Digital Products, all sales are final.

Questions? Email us at

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