What happens when your potential client decides to hire you for dog walking or pet sitting services?
Do you go back and forth via email or receive ENDLESS questions like...
"How many keys do you need?"
"How do I make a booking request on the app?"
"What veterinarian do you recommend?"
"What's your cancellation policy?"
"What do I do before my reservation?"
What You're Missing? A Welcome Packet!
What's a Welcome Packet?
Think of it as your trusty sidekick guiding your clients through EVERYTHING they need to know to become a part of your pet care family.
Pet Marketing Unleashed is BIG on helping petpreneurs make positive first impressions and deliver wonderful client experiences. This is ESPECIALLY important for pet businesses that involve the care and protection of your clients' beloved pets.
A Welcome Packet is your way to:
Professionally welcome in your new client
Set proper boundaries in your process
Outline your process, so they know EXACTLY what to do
Avoid unnecessary questions, concerns, and complaints!
Save even more time as you streamline your process and deliver an exceptional client experience.
Pages Included (Mix & Match)
Cover Page - 3 options
Welcome Page - 3 options
Welcome Video - 1 option
Table of Contents - 3 options
About Us - 3 options
Meet The Team - 2 options
Services - 3 options
The Process - 3 options
How We Communicate - 3 options
Overview of Software - 1 option
Things You Should Know - 3 options
Pre-Reservation Checklist - 2 options
Businesses We Recommend - 3 options
FAQ - 2 options
Stay Connected - 2 options
Offers/Discounts - 3 options
Thank You - 2 options
What You Get
Written AND video Canva tutorials walking you through how to make customizations to your template
Access to the Canva template, which includes 40 pages you can mix-and-match, customize, add to, or delete!
Booking Software Page
Finally, a place for you to make sure your new clients have a resource to learn how to use your booking software when creating accounts, making booking requests, or contacting you. Include links to your blog posts OR direct tutorial pages from your booking software website.
Canva Video & PDF Tutorial Walkthrough
We don't leave you with a Canva document that you don't know how to use! Follow the video tutorial and/or PDF tutorial that walks you through how to customize the Welcome Packet Template to your pet business!
Your Questions, Answered
Do I need to be present for the company formation?
Albeit there is no actual need to be present to be able to incorporate your company, nonetheless a personal meeting can be achieved in our offices if you are in Cyprus or alternatively a meeting can be concluded via skype.
What kind of documents are required to proceed with a company formation
What is Due Diligence and KYC and why am I required to comply?
As a duly licensed ASP regulated by ICPAC, we are obliged to follow the anti-money laundering regulations by being able to verify the identity of our clients, the legitimacy and identification of potential risks of any illicit transactions as well as to ensure that we can understand our customers and their financial dealings. The Due Diligence and the KYC Form in brief, is a way of identifying the customers activities and nature, assessing their associated risks and risk level through an internal check list. Customer Due Diligence and Enhanced Due Diligence will depend on the risk category of the client. The latter is mainly used for customers who following a risk based approach and understanding (or not understanding) the origin and legitimacy of the customers source of funds and wealth are classified as high risk taking into consideration further the geographical risk factors, whether the customer is PEP etc. Non compliance with our internal Due Diligence and KYC will result in the rejection of the provision of our professional services.
What is a nominee services contract agreement that I need to sign?
All of our clients are requested to sign our Nominee Services contract in order to be familiar with all terms and conditions governing our professional services. Despite the document being extensive, nonetheless it provides all those required information governing our business relationship including important information such as disclosure, indemnity, instructions to the service provider, remuneration and termination.
What are the nominee services agreement necessary?
These welcome packet templates are for your business only. Do not sell, share, reproduce, or distribute this document (even after you edit them) without express written permission.
Due to the immediate and digital nature of access to Templates and Digital Products, all sales are final.
Questions? Email us at firstname.lastname@example.org.